Appmuse

Only works on phones and iPads. I bought two $300 tiny pianos to have each of my kids learned how to play. However, these pianos only work with phones and iPads. They don’t have phones, they are kids. An iPad is over $1k. I can’t give them my phone to use the piano every time they feel like playing. I definitely won’t buy 2 iPads so they can each play and learn at the same time. Ridiculous. Please make the app available for PCs. Show more

After every single lesson I get an error message, and none of my progress is saved. The hardware works great, but it’s useless until the app is fixed. I keep seeing the Developer’s notes that they’re aware of this, but will it be fixed soon? I can’t even use this product until it’s fixed which is really sad since it was a gift I was very excited to receive. Show more

I have very few words to say. I got this great new mini piano as a birthday gift this year. Indeed, the vision of the new app sounds wonderful. Nevertheless, I’ve read so many of the reviews yet the problem is still the same. System crashes and the error notification still goes on after every exercise. I have had to reboot the app many times, sometimes to the point where I no longer open it. I truly hope the system can get its technical problems situated so that the LUMI music app and instrument can fulfill its vision for those who look forward to learning and growing when they purchase the item and subscription. Show more

I love the hardware and software… but their execution stinks. After having spent hundreds between hardware and an annual subscription, I truly regret it… as others have stated. Here are a few items.. - Error pop up on iOS app all the time - Didn't remember progress - No multi-user support (pretty useless with 3 kids) - Wouldn’t load on kid’s iPad Pro - No support ticket or email for PlayLumi users (just left to suffer) - Opened ticket on ROLI.com, went to check ticket status and “No Tickets” on my account - Website very buggy… pop-up’s won’t close, links dead Very disappointed to give this to my kids for Christmas and they can’t even use it. Show more

Been using over a year now and just bought a second keyboard pro version… I get the error message after every song or lesson. Even with the latest update. Please fix. Update: tried updating my OS, logging in/out, uninstall/reinstall, etc and still getting the error Show more

Every single lesson, game, song, or anything that I’ve tried to play so far in this app yields an “error” message. When I hit “Ok” to attempt to clear the error (as I’ve tried to do at least 15 times now), either the app freezes, or I’m allowed to continue but all of my progress is erased. I have tried updating my iPad, restarting, restarting the app (multiple times), restarting the Lumi keyboard, all to no avail. This is a software issue and so inherent to the basic functionality, I wonder if this was even tested? I don’t know that there is any way to use this application and therefore the hardware (keyboard) is also useless? Very disappointing. Show more

This greets me at login and after each lesson. It’s not saving progress and showing this error. I even tried on a different device and I get the same. I do not have ready access to support there is a week plus lag. A subscription app like this should have dedicated real time customer service that can troubleshoot. I am likely to cancel. I have opened two tickets. On the plus side lessons are fun but as I m erroring out so often I am on pause until I can see it fixed. Show more

This is absolutely five star hardware and software design, but the errors are killing me. I have TWO of the keyboards and actually went out and bought a new iPad to replace my below-min-spec model when I thought it would help the crashing problem, but I’m now seeing that error message after every exercise, practice or song. Given I’ve rebooted, reconnect the keyboard, reinstalled the software and even gotten a brand new machine on which I’ve only ever run this app (and two games - I’m not a monk) I’m pretty sure the problem isn’t on my side. Perhaps my iCloud save file is corrupted? Whatever it is, it’s screwing up my progress, throwing my stats way off, and generally making me feel weird about having spent a small fortune. Give us an update on the bugs, ROLI! Show more

After every lesson, I get a message that says “There was an error, please try again.” Because of this, none of the progress that was made is saved. I thought it might be sue to not signing up for a membership, but still happening after signing up. $79 wasted on this. Also had a discount code that said could be used to reduce the cost, but that did not work either. I emailed the support team and still have not heard back. Giving this a 1 star for app quality and lack of support. Show more

Guys… I’m a big fan, but…. There’s a reeeeally annoying error message after all of the songs and it doesn’t save my score. Any updates on the fix? Thanks

App is amazing and kids are learning a lot BUT the keys have to be plugged in to work which is problem 1. The battery will not hold a charge. The second and probably worse problem is the app crashes 80% of the time. I’ve tried updating iOS on the iPad, uninstalling app, restarting, different devices, androids, and it throws an error “there was an error, please try again”. At times you can push ok and continue on but more often the app will completely freeze requiring an uninstall. Kids are very interested and engaged but the freezing problem leaves them and me frustrated. Support is difficult to obtain through the website but I am about to open a ticket to see how things are resolved. 5 stars if it worked like it should. Show more

Great concept but the app is so glitchy and the error at end of every activity is terrible. Please fix this asap. I’d hate to see this turn into another unfinished/abandoned app like Roli Noise… invest in quality devs! This is your last chance to keep me as a customer. Show more

I love this app but at the end of every song and game I get an error and can’t continue. Also, I would love to be able to connect to my lumi midi without having to open the app sand through the Bluetooth settings as I love to use it on other apps, as well. Show more

It’s a really great product but I put it down earlier in the year because the app was too buggy. Now picking it up again, I see some improvements but also new bugs. Eg. - after every song attempt/completion I receive an error to send me back to the homepage. - occasionally midway through a lesson it will crash and start the lesson over - keys occasionally don’t register. My recommendation is while this product is still being tested and improved is to add a bug nub that users can submit bugs as they occur with error logs to developers. Also this bugnub could allow users to submit feature or song requests that we can upvote to feel like we are being heard for new songs and features. Show more

I am writing this because I wish I knew about the errors this app has. It seems like a fun app, but I could only use it once with no issues. Since you pay extra for the digital lessons, this should be a top priority for the developers, but it’s been broken for weeks! Getting in contact with an actual person at this company is also challenging. Considering the device and the app are so expensive, I expected more. They are actively trying to bring in more customers even though their app doesn’t work for many of their current customers. Until an update fixes these saving issues, I can’t give this a good rating. Show more

I love the app but at the end of every single class it says there’s an error and it’s not tracking my progress accurately. If was was fixed I’d give it 4.5 stars!! ****Im updating to 4 starts!! Developers, I would love if I could know which accuracy I play in the exercises not just on challenges. Sometimes I think I do really well but it’s hard to know the total accuracy! Would this be something to be added in the near future? Thank you!**** Show more

After each course or song an error message appears: “there was an error, please try again” It does not save progress anymore.

Overall I like LUMI, but the annoying error on iPhone must be fixed

These errors on the app will not let me complete my lessons and register I finished them please fix!

Lumi has been such an amazing app to kick start my learning of the piano, although it has its couple here and ther bugs, its overall an amazing app especially with the lumi keys! Show more