Appmuse

1.07 brings a much faster boot and less disconnects between hardware and app but that still occurs enough to be annoying. Only way to fix the issue is cycle power on Soundsend and app seems to automatically reconnect which is an improvement of not having to reload app from previous versions. The other major problem is with Dolby Digital decoding where many times it mixes up channel locations and gets quieter with voice in some random speaker location but still not a center channel worth of audio. I’ve reserved myself to always select Speaker Config>Speakers 5.1 upon each time I use the device and sometimes when changing/starting new streaming content and it always corrects itself. I could watch something on an Amazon stick and depending what streaming service I use (Prime, HBO Max, Nexflix, etc.), it may work as it should with correctly decoded and located audio but can never be guaranteed. I press 5.1 to be sure but should never have to do this. Why is this still a problem after so long? Using a Platin Monaco 5.1 setup for reference Show more

Doesn’t connect to app at all. No support from manufacturer

As others have reported, the Bluetooth connectivity of this app is awful. Loses the connection all the time. Once lost, I have to reboot WISA transmitter to get back on the air. Show more

My phone can’t find the device half the time but when you shut them both down they find each other again. It’s just a bit annoying to have to do that Show more

Bluetooth connectivity is a constant problem, usually have to power down the WISA transmitter to get the app to control the system. Fix the app and it would be a spectacular system. Update - still crap, app is garbage. Such a great system hobbled by a horrible app. Do you guys at WISA care at all??? So frustrated by the app! FIX IT! Show more

This app is completely useless, never works!!

guys, it’s 2022. this app is garbage. buggy, doesn’t save settings, doesn’t connect half the time, the ui is hideous, and the overall operation makes the whole experience with what should be amazing speakers - a horrible one. this looks bad for platin and other brands who use this trash. the hardware is even worse but that’s another story. Show more

I bought this system so I could use the app but the app never gets past the home screen. It only worked the first time I set it up and then never again. :( Show more

I was probably the first kid on the block to receive my SoundSend unit and I love it with my Klipsch speakers. Klipsch has long since abandoned the Klipsch customers with their antiquated Hub-1 transmitter. Was holding out for the Axiim transmitting but for the fantastic price of the SoundSend I gave it a try. One note, you must unlink your Klipsch from the Hub-1 unit to make converting to the SoundSend unit simpler. Is it super easy plug and play? No, but really close. Depending on how many speakers you’re trying to connect to, 9 for my system, you may have to fiddle with the speaker identification menu as I had to remap the locations a few times to get my layout correct. You basically drag the misdirected speaker icons to the desired location on your phone/iPad. I have two subs, left/right front, center, left/right sides, and left/right rear. There needs to be a reference tone that’s not available for level setup, but I have calibration DVD and sound meter to work around this shortfall. Which honestly isn’t that big of a deal if you like tweaking things. On the second firmware updates my unit locked up and bricked. The help team shipped me out a brand new unit asap and I had a new unit with latest update in almost 24 hours. Best customer service and communication I’ve had with a company in years. I purchased my original unit 12/15/2020 and after a full year I basically have zero technical issues, in fact I forget it’s even there since it seamlessly works with my Samsung Smart TV, which is probably 5 years old. I connect simply via HDMI, which the Klipsch Hub-1 worked horribly and had to use two remotes to control the TV and Hun-1 for sound. Improvements I’d love to see: 1) More bass, and more dynamic low end adjustments. My Klipsch are sound starved for bass and can easily handle more. 2) There is a glitch when you switch from Source audio to Theater mode and back. The sound level jumps around and gets super loud in Theater mode and really low in source. 3) Reference level white noise generator to create 85bd THX like standard. Instead of sound volume shown as 0-50 (or however high it goes) have a decibel “0” reference with the 85db as calibration goal, like most A/V units. Yeah I get it, this isn’t a high end market piece of equipment, but could be if programmed correctly. 4) Able to connect via Bluetooth to play music from phone etc. Hub-1 does have this, but horribly clunky. 5) Additional sound stage settings to be able to change sound fields to add depth to music or more stadium feel for games. Again, I just love this unit and plays perfectly with my Klipsch speakers. Looking forward to more exciting sound option firmware updates soon! Show more

Unable to open app after updating to v1.0.4

Just bought the system and it won’t connect to the app. No sound. All the lights are on in the speakers. Just emailed them but probably won’t hear back

A Chinese company develops this software, but nowhere on wisa’s website is a connection noted to this company developing this app. Is this app legit?

A thousand dollar sound system & they can’t get the app straight. I feel ripped off. If your unpacking or unpacked . STOP RETURN

I am CONSTANTLY getting a blinking red light where one or more of my speakers stop transmitting. The app hardly ever moves past the boot screen and doesn’t even have a feature to verify and update the latest firmware version on the transmitter (you have to physically download zip files that contain the firmware file and plug the transmitter into your computer). I understand this is new tech but these features are legacy at this point. Why can’t I download firmware to the transmitter from the app? Why doesn’t the app boot? Show more

Adjusting the settings requires the use of this application but the application relies on Bluetooth to connect to the speakers. It is very slow to load and for the past week doesn't work at all. No amount of app closure, power cycling, etc seems to work. Promising technology failed by a unreliable app... Show more

I am using the SoundSend with the platin Monaco 5.1 surround. When in normal mode, only the front left and right speakers and sub play. In movie and music mode, voice tracks randomly cut to the point they’re completely inaudible. There also needs to be more control over balancing; I appreciate all the effort put into accounting for latency, but the range of the trim setting isn’t enough to account for a large room and you can hardly hear the difference Show more

It stopped working some days ago and since then it doesn’t connect anymore, very disappointing I thought I bought some quality for the price.

Super simple to use. I do wish there was a brief description somewhere of what some of the individual settings do. Lots of bugs. Bluetooth connection to the app to adjust settings disconnects quite frequently. Settings reset when I power cycle the device. Popping sounds from one of the speaker channels. Speaker volume level between channels changes on its own. The app has a ways to go before I can raise my rating back up. Show more

I have both this transmitter and the axiim and like the feature of party mode on axiim where all the speakers play out the same level of sound (for music) the wisa transmitter does not have that option and when switching to music mode the rears and surrounds sound much lower than my fronts. Also, provide an interface to change the frequency of all speakers to the desired levels, something axiim transmitter does very well as I’m able to hear base more with the axiim transmitter. Show more