Appmuse

Poor customer service, dysfunctional app

I have been reading (cover to cover) since 1973. It is by far the best journal of all genres of guitar. There are other magazines out there but I believe they had to take their formats & etc from GP. I do wish GP had ALL THEIR issues on a flash drive for reference. All that aside, I look forward to each months issue. Show more

Don’t buy these magazines.

I’ve been a subscriber for 40 years and I love reading guitar player on my iPad now.

Launches and immediately crashes and now I can't access a magazine I purchased to read on my computer. Nice one. Same thing with Guitar World, btw.

I don’t recall my first issue, but Guitar Player has been a favorite for decades. The old days had Skunk Baxter’s column when he preferred Fenders in case you spilled a beer on the guitar. Thanks for the continued balance of history, lots of great pics and a diversity of genres, nationalities, genders, music reviews. The interviews are incredible and you always ask about the rigs. A fan since the mid 70s. Show more

I’ve had no success at all with my subscription. I subscribed to Guitar and Bass Player and haven’t been able to access content for either of them. I just get a message stating that “Storefront failed to load”. I’m on a fairly new and up to date iPad Pro. I’ve reached our for help from within the apps as well as through the publisher website. As a long time subscriber to the print edition of Guitar Pkayer, I already had an account with them. After a couple of weeks, I’ve still not received any response other than an automated email acknowledging that they had received my report and would reply soon. I called my credit card company and cancelled payment. The print magazine is quite good. I’m very disappointed. Show more

I am unable to even login to this app. It simply displays a message “Storefront not loaded.” But there’s no indication of when the storefront is loaded. My repeated requests to customer service have not been answered. Show more

Downloaded the app after being charged for subscription and I’m being asked to pay for each issue individually.... Logged in and out several times with luck accessing the digital downloads.... not happy? Show more

Like others, I had some issues with my library of GP Magazine when the app changed. I wrote an email to get support and they responded within 24 hours with a fix that worked! Their support people do a great job. I have been a subscriber since the early 1970’s and converted to the iPad version because I have vision problems; the digital magazine enables me to render all articles into larger typeface. Show more

I have been ready GP since the 80’s. Too little in depth articles and interviews, too many pages of commercials....the education sections are good, but then, in today s world with say a TrueFire do I really need this from GP ? GP ran a first page cover on Eric Johnson, when he was basically unknown.....we need more of this. Show more

Guitar Player magazine is an excellent blend of equipment and artist pieces, with great instruction thrown in. No fluff, just great stuff.

I previously purchased every issue available on the app, going back all the way to 2011. After the update, all of my back issues before July 2018 are gone. Hopefully this will be rectified. Show more

New app is not an improvement

Since update, the only available issues date back to July 2018...??? Where are the rest of them?

I just subscribed a week ago and was excited to download the app. How disappointing! Why even bother? It's clunky and doesn't make sense. I not even find the "unlock my purchases" referred to in the FAQ. Rather than frustrate your customers, ditch the app and spend your time and energy elsewhere. Show more

While the "stack of magazines" concept is meant to mimic real life, on a portable device, it is awful. Frankly, if I left a stack of magazines in my home, I'd be unable to find anything. It's an awful interface. At the same time, it is impossible to see at a glance how much storage is being used or delete downloads as they get older. My app was taking up over a Gig of space on my iPad, and they only way to clear the cache was to delete the app and reinstall it. I love the content, but the app is horrible. Show more

If you sign up for a one year subscription, you don't get access to the current issue. Only access starts the next month. So if the current issue catches your eye, either pay for the single issue or don't expect to read it. This seems idiotic from a marketing perspective. I'm willing to bet that if you are looking at this magazine app, something got you here. You heard about an article in the current issue that you want to read. You look at that issue at $6.99 or a one year subscription at $11.99. Easy choice right? Nope. They are trying whether inadvertently or not, to force you to spend for both. Just make an informed decision. Show more

Clunky, buggy, slow. I regret subscribing and will be asking for a refund. This app is so bad, I won't be subscribing to guitar player anymore. What a rip off.

This new app is junk. Completely disorganized. I like the old interface where I could see all available issues (labeled by month/year), download as needed, and see what had previously been purchased without having to swipe through endless magazine covers. Please stop trying to be slick and hip and go back to an interface that works. I'd rather go back to print magazines than deal with this. Show more