Appmuse

They take your money and then email you saying the order will be refunded. Tried it twice on two separate orders. It’s bs app don’t waste your time. No customer service at all, no live chat or phone number to contact them. Show more

I bought baseball tickets from Rukkus several times last year and never had a problem. However, with my most recent purchase, I was turned away at the stadium entrance because my ticket was not valid. Only then did I discover that Rukkus has no phone number or way of getting in touch with customer service. I can’t get them to respond to email or social media in order to get a refund. Steer clear! Show more

Ordered one ticket to a hockey game. After several attempts to get my ticket, I get an email 9 hours before the game stating they didn’t even have the ticket. They sell seats they do not have on a regular basis. Go online and read the reviews. This company is as fraudulent as it gets. Show more

Liars. Took my money, wasted my time and then told me the tickets were not available anymore. Their website says they guarantee tickets but good luck with that. They don’t have a phone number and when you submit a request to have them contact you they never do. I knew i should have stuck with the big name ticket sellers like stubhub but i wanted to give them a chance. Please learn from me and never use this company. Show more

I purchased tickets that didn’t load then when o went to print them off they were gone, then I had to text customer service because they have no phone number to call finally found a phone number and was told that because the tickets were accepted I couldn’t get a refund for them not working. Then I call back a second time and they tell me it was because it was after 6 pm that I tried to use the tickets. They are horrible and they pretty much stole my money. Worst customer service ever Show more

They constantly post tickets on their site that are NOT available they charge your card and then the day of the event send you an email saying they are refunding your order with no explanation. I emailed them and all they said was the seller didn't have the tickets. Then why are they on your website!!!! Now we are left without tickets. On top of that, they don't try to remedy the situation whatsoever. Why aren't they offering other tickets the the event for a discount or free for the inconvenience?! STAY AWAY. Show more

DO NOT BUY FROM THEM. Although their prices look good, they will let you buy a ticket(s) and then tell you they aren't available and give you replacement one and they aren't as good. No good way to contact them either do not use Rukkus. Show more

I bought my ticket before reading reviews. I ordered a ticket to be delivered using the app, same day purchase. Two hours before the event I still did not see the mobile option in my status. I sent a message using the help function in the app and did not hear a reply. I logged on and reviewed the comments and found a phone number that worked. 917-809-6508, no one answered but I did receive a call back from someone who saw that they missed my call. That number is 917-810-8848. I spoke to Sofia who was very nice and personable. She had to research the issue and promised to call back in five minutes. She followed through on the promises and Called back. I received an email within minutes of our call with a PDF attachment. I was able to view my ticket and it had the correct section, row and seat information. I'm glad I didn't have the same ending results as some of the other reviews. I'm not sure if I will use this app again, but I did want to provide a positive experience. I would suggest using this only for smaller purchase items and electronically only. Show more

I purchased tickets for the LA dodger game from this app. Showed up to the gate and they didn't work. Reached out to Rukkus and still haven't heard from anyone. DON'T USE THIS APP. If your tickets don't work your pretty much screwed. Show more

I always buy my tickets here , you guys are F.. Amazing!??

Love this app especially for Pirates tickets!! Always find great deals and have had great experience! Thank you Rukkus

Purchased tickets for MLB opening day. Tickets were not appearing on app, saying they needed to be uploaded. After numerous inquiries over several days, I received and email FIVE HOURS before the game saying there had been a problem with the listing and I was not getting the tickets, and that I was now "free to purchase other tickets." My follow up received no response whatsoever. Show more

App keeps crashing and exiting off can never search for something specific. If I could give ZERO stars I would.

Freezes and then crashes not 30 seconds into using the app. What's the point

This is by far the worst company I've ever interacted with. The customer service is absolutely terrible. I purchased Knicks tickets through this app and they posted an erroneous pick up address for the tickets. They refused to refund my ticket and had to get back via disputing with credit card company. Total frauds! I am surprised Apple allows them to be on their App Store. Show more

The 3D views on this are game changing and prices are great - I'm never using stubhub again!

I like the camera of where your seats are.

Don't even waste your time! It won't stay open for more than 10 seconds... deleted already!

Buying tickets from a third party always makes me skeptical, but Rukkus treats its customers with respect and honesty. I struggled with finding tickets to a sold out show and the Rukkus team helped me and even honored my 5% discount that wasn't added in my cart when I checked out. The bottom line is if you're going to go third party for ticket buying, use a company that wants to help you get your tickets at a great price!!! Show more

Real shame - like the app otherwise!