Appmuse

This app does the job fine. If you’re HBO g problems connecting the speaker to WiFi to the speaker using the App, you’ll simply need to reset by using a small pin to press the button next to where the power plug is inserted into the device. I learned this from Mario at Hk support who was an absolute stud trouble shooter! Show more

I recently upgraded my routers. I have HK Alure portables that have worked fine for years. But after my new network was in place one would not connect. After a lot of troubleshooting I reset it to factory. Only to discover that the app had not been updated for two years and would freeze during Wi-Fi setup. I bought a HomePod Mini. Then I see that the app was updated just days ago. So I try again. You get to the step where it says connecting to Wi-Fi and checking for update and it fails. But it didn’t fail. Whose stupid idea was it to make that a single step! What failed was likely the connection to check for updates as the Alure portable has been discontinued. My firewall shows both Alure devices on wi-if. And The app shows both devices and I was able to re-register with Alexa. Unless you are totally discontinuing support for the Alure portable then that step needs to be split. Otherwise remove the Alure portable from the app. I give this 2 stars because my skills got this to work despite poor app design. Show more

Have been trying to connect this allure for three hours!!! This company is ripe for a class action lawsuit, how can you sell a product that does NOT WORK!!! Going to return it, and buy something like a JBL that has what’s called a SEAMLESS user interface, BEWARE, if you buy the allure, you will never hear a note of music playing from it because the app will not connect to ANY network. Show more

Worst speaker ever!! Always have a hard time connecting. I have to redownload the app every single time. After having it over 2 yrs now it won’t connect at all.

What a shame. It could be great but it is horrible. The most frustrating apps I have to deal with. It simply does not work 99% of the time. I should have read the reviews here before buying an Harmon Kardon Alexa speaker now I’m screwed. Show more

Do not bother. But a speaker that connects to your phone; not Alexa this app does not work and I am disappointed with all these negative review they did not attempt to fix it. ?? Show more

This speaker has been a pain in my side for a year. Often looses connection. The latest...I cannot get it to pair with my new iPhone 12. I’m ready to throw it in the trash! Not worth the aggravation anymore. Show more

Awful app. And, unfortunately, leads HK Astra to be nothing more than an overpriced Bluetooth speaker. No help. No customer support. Just the same error message through the App. Show more

Please fix the screen size on app to fit for iphone xsmas and other larger iphone screens

Won’t connect to my WiFi, or Alexa.

Well, I’m another victim of the “ soundless” speaker. It could be used during Halloween to add a spooky fee to a haunted house. The app won’t upload to my phone, it turns on but that’s about it! As I said, makes no sound, nor connects to anything. I want my money back. I may be reaching out to Consumer Affairs and find out if this Allure speaker qualifies for a recall as many consumers complain about the same thing. Wish Hartman Kardon /JBL or whoever is responsible to reach out to consumers and set things right. Show more

So initially, this thing wasn’t powering up and I thought I too had another paperweight to add to my collection of actual paperweights. The scathing reviews seemed justified. And then, I decided to put my engineering skills to work (I am a lawyer) and bent the plug prong. I plugged it in and it made a terrible crackling sound and powered up. If you can get it to work and power up, setup Is easy and the thing sounds amazing. It’s actually beautiful too. So, I admit - sketchy for the units to be so unpredictable, but when it works, it’s fantastic. Sound is beautiful... Show more

This App does not let me finish setup, I had to use my Android phone to complete.

Worked the first time I set it up but stopped connecting 2 days later, my internet is strong and running other devices without issue. Now when I try to find the Astra through this app it is not able to find my Astra speaker. Very disappointed to say the least. Show more

I bought hk allure and this thing started an update and end of story. ...Just using it as Bluetooth speaker.

I’ve had this speaker for months and it still want allow me to setup my WiFi. Sprint is a dang thief for even selling me this for 70.00. I hate it. Show more

Oᑎ ᗯIᖴI TᕼE ᗯᕼITE ᖇIᑎG ᒍᑌᔕT ᔕᑭIᑎᔕ ᑎOTᕼIᑎG ᗪEᒪETE TᕼIᔕ ᗰEᔕᔕ!

Probably the most expensive paperweight I’ve ever purchased. I’ve had this speaker for almost a year, I even sent it back to HK to have it looked at, they claim they reset it. Since the day I unboxed this speaker I have not been able to use it. Will not connect to the app, can’t even use it as a Bluetooth speaker cause it needs to be set up first. Worst product, very disappointed Show more

I had no problem connecting the speaker the first time but all of a sudden it said I was offline ??‍♀️ I followed all the steps and still nothing I’m so irritated this speaker was NOT cheap Show more

I paid almost 80$ for this useless stuff. Money wasted