Appmuse

App won’t connect to my harman kardon astra. It initially helped me set it up but after a bit my astra was connected and when I tried to reset using all the options it still would not connect at all!! Frustrating!! Took it back to sprint and they said that it seems like there is a problem with the Bluetooth. (On the Astra or the app??) either way it’s still not working. According to sprint I’ll have to file a warranty claim as it has at least a year warranty on it and it’s been 2weeks shy of making a year. I found the original purchase receipt and now am waiting to hear from harman Kardon... hope they honor their warranty. Show more

Same issue as others. I have a yellow ring that seemingly even the developers didn’t know existed and the speaker will no longer work. Keeps telling me my product is unregistered but worked perfectly fine for the first few months before refusing to connect and there is nothing in the app about it being unregistered. Show more

Purchase about 2 weeks ago downloaded this app to help with setup connects to WiFi shows connection on phone but Alexa keeps having trouble connecting to internet no way to use it with out connecting to the device very dissatisfied with this purchase Show more

I guess it was the last update 2 weeks ago, but now when I try to use the app the app it keeps telling me “Your phone doesn’t enable Wi-Fi connection”. It was working perfectly before. My Allure portable is still reachable and controlled by Alexa app, so the problem is with the app itself. Show more

I bought this today for our store and while waiting for it to setup I read the reviews here. Let me tell you...they aren’t wrong. Got the app and then it connected immediately to the speaker, setup wireless, found update... won’t restart. Waited almost 15 minutes (not my internet because i ended up downloading another game while I waited) and nothing. I restarted the speaker and it wasn’t recognized by my phone. Entered startup again...it connected to the speaker but now it says my internet is down. Powered down again and now my phone couldn’t find the device. So now I am sitting here 30 minutes before people are coming to see the store for the first time and I don’t have music. Good job HK Show more

Purchased from sprint a few months ago came home connected and everything worked great. Fast forward to last night stopped working and won’t connect waste of money now! Really disappointed

Worked with my HK Allure for a couple weeks until the message; “having trouble connecting to the internet”. Tried to reconfigure but can’t get passed the step to sign into Amazon, with message “login timeout”. (Signing into Amazon through web works instantly). I have tried going back to setup mode, tried going back to factory reset, deleted and reinstalled the app. Nothing works, can’t get passed the step to sign into Amazon, with message “login timeout”. Please help. Show more

returning product to Sprint speakwr will not link to amazon to register product to use along with Alexa. After the speaker is connected to the internet the screen will return a connection failed message. not worth the effort Show more

Bought the HK Allure from Prime Day. Easy connection with newest update version of the app. However, it is just a simple app that you only use it for turning the light on/off. An EQ function or others are highly recommended to improve. Show more

This app will not connect with my WiFi. Very poor instructions on directions included with speakers. Back to Srint Store for a refund ?

It’s all around a good app but it just won’t let me access the home part of it because its not even there. Someone please help me with this

This app is quite basic. It would be great to be able to control bass, mid and treble to adjust for music styles. An EQ function would be great.

Cuts out constantly playing from Bluetooth or WiFi, and I just pulled it out of the box!! COME ON!!!

Got the astra today and set it up went through all the instructions for a few hours and I don’t know if it’s the app that won’t let it respond or what but when I say “alexa” it will not do anything Show more

I am having the most difficult time setting up my WiFi to my new speaker... I have followed directions step by step and I am still unable to get it connected... just frustrating Show more

So I got the speakers today from my sprint store. I really enjoyed the sound. However. Following the application instructions is simple however, once it tells me the Internet is connected and the speakers have been paired it gives me a connection failure even though I see it connected. And for some reason the volume keeps getting louder and softer. How can I get help. Show more

This speaker would sound great if it worked. Can’t get it to connect, it just spins and spins. I went on YouTube and found out how to connect and as I’m watching the video it seems like it should be really easy, however it keeps saying I need to enable WiFi and it’s already enabled. I maybe taking this piece of crap back to Sprint. Show more

The sound of this speaker is great but if you are buying it for the Alexa connection that it has look somewhere else. It will not connect to any other smart devices in the house. Meaning you are getting a lesser version of Alexa. This needs to be fixed before I would consider giving it a better review. Wouldn’t recommend purchase. Show more

Can not connect my harman Kardon astra after numerous attempts. It was connected the first few days. Lost connection and cannot reconnect

My Harman Kardon Astra connected when I purchased in September. It did well for one month and went offline. I returned to this appl to connect it again and it will not reconnect. Tried many days and hours. Im going to return this expensive piece of equipment back to the sprint store. Appl nor equipment works Show more